Education Events in Kununurra

Introduction to help perfect your customer service and guest interaction skills specific to East Kimberley Hotels and Venues. This short course provides participants with: Understanding what your employer expects of you in your role, Understanding the importance of high standards in the workplace, Greeting and Seating Guests, Learning and practicing various meet and greet styles, Interacting with Guests, Appropriate conversations with customers, Understanding the menu and the importance of product knowledge, Serving Guests, How to communicate with customers when things are not going well and how to fix an angry customer’s experience